Beyond Empowerment

Consortium for Service Innovation: Adopting “Beyond Empowerment”

Consortium for Service Innovation: Adopting “Beyond Empowerment”

Influenced by the book Beyond Empowerment by Doug Kirkpatrick, the team at Apollo Group is using a self-management structure in their contact centers and shared services group. This shifts the role of a manager into one of a strategic leader, responsible for staff development and cross organizational relationships. This structure works very well to nurture their KCS …

Self-Management or Responsible Freedom

Self-Management or Responsible Freedom

The backpacking French Baroudeurs, represented by François Force, interviewed me for an article in the fall of 2017. Here is the link to their article in French: https://www.frenchbaroudeurs.com/post/doug-kirkpatrick-le-self-management-ou-la-libert%C3%A9-responsable And here is the English translation:

Jaipur Rugs: Self-Managed Art That You Can Walk On

Jaipur Rugs: Self-Managed Art That You Can Walk On

“We Don’t Sell Carpets; We Sell a Family’s Blessing” Nand Kishore Chaudhary, known to his close colleagues as NKC, is a man on a mission. The humble founder of Jaipur Rugs, now employing 40,000 weavers making hand-knotted decorative rugs for sale in forty countries, is theorizing how to elevate the collaborative and decision-making powers of…