Beyond Empowerment

The Satisfactionist Podcast: Episode 5

The Satisfactionist Podcast: Episode 5

Had a great time talking with Ben Olmos, host of the Satisfactionist Podcast. We discussed Beyond Empowerment: The Age of the Self-Managed Organization, and myriad other topics. Listen at the link below: http://www.satisfactionist.com/podcast/2016/7/3/episode-5-doug-kirkpatrick

The Age of the Self-Managed Organization

The Age of the Self-Managed Organization

Every organization optimizes on something. W.L. Gore & Associates is known as the most innovative company in America. To enjoy extraordinary customer service, customers can call Zappos and chat with a cheerful representative for hours about shoes. The Morning Star Company, the world’s largest processor of tomatoes, optimizes on principle.   When people come to…