Building a High-Performance, Process-Oriented Culture at Morning Star: Creating a Structure for CLOUs and Steppingstones

Wrote this white paper in 2007 to develop a process culture and create real value from business processes at Morning Star. Although focused on Morning Star at the time, the principles and concepts in this paper may be applied universally. Thanks to Roger Burlton and his tireless support for inspiring this paper. Download the white paper here, and check out Roger’s textbook Business Process Management: Profiting From Process, where he writes about Morning Star and other process-centric organizations.