The Essence of Process Improvement at Morning Star
Created the linked memo in January, 2007 to highlight the crucial importance of business process management to business outcomes, and its relationship to the artifacts of organizational self-management, including Colleague Letters of Understanding and Steppingstones (KPIs).
https://dougkirkpatrick.com/wp-content/uploads/2024/05/PROCESS-IMPROVEMENT-MEMO-2007-copy.pdf